Information collection and use
You acknowledge and agree that we (or service providers acting on our behalf) may collect certain information from you and any devices you use, including your Personal Data, whenever you access and/or use the Website, and/or interact with us. We may also require you to provide us or our service providers with your Personal Data in order for us to provide our services to you, and/or in order for our service providers to provide their services to us.
We generally do not collect your Personal Data unless:
(a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your
Personal Data to us (your authorised representative), you (or your authorised representative) have been notified of the
purposes for which it is collected and you (or your authorised representative) have provided your consent to its collection
(b) it is provided to us voluntarily by you for a purpose, and it is reasonable in the circumstances that you are deemed to
have consented to our collection, use and disclosure of that Personal Data for that purpose; or
(c) collection and use of Personal Data without consent is permitted or required by applicable laws.
We do not knowingly collect or solicit Personal Data from persons below the age of thirteen (13). If you are under thirteen (13) years of age, please do not send us any Personal Data about yourself.
Types of data collected
If you engage us to provide services to you or your organisation, send us correspondence, contact us, interact with us and/or communicate with us in any way (e.g. by sending us emails, messages or mail, submitting a form on the Website and/or by making phone calls to us), or if you are referred to us by business partners or other third parties, we may collect and maintain records of such communications, including your Personal Data. Personal Data which we (or service providers acting on our behalf) collect include your name, email address, phone number and address.
We may also collect information on how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We do not associate Usage Data with other Personal Data we have about you.
Tracking & cookies data
Cookies are small data files stored on your computer’s or device’s hard drive. Each time you access and/or use the Website from the same computer or device, the cookie will be retrieved from your computer or device, enabling the Website to recognise your computer or device as having preciously accessed and/or used the Website. Other tracking technologies that may be used by us include beacons, tags and scripts.
You can choose to accept or decline cookies. Most web browsers and devices automatically accept cookies, but you can usually modify your browser or device settings to decline cookies, delete installed cookies or to notify you when you receive a cookie. Doing so may limit the functionality we can provide you when you access and/or use the Website. Examples of Cookies we use include:
(a) Session Cookies: We use Session Cookies to operate the Website.
(b) Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
(c) Security Cookies: We use Security Cookies for security purposes.
Use of Personal Data
(a) performing obligations in the course of or in connection with our provision of the services requested by you;
(b) generally administering or managing our relationship with you;
(c) communicating with you, and responding to, processing and handling your queries, requests, complaints, suggestions
(d) sending you updates and publications (including our newsletters), or advertising, marketing and promotional
communications (including updates on our promotions), where you have requested or consented to be on our mailing
list or to receive such communications respectively;
(e) any other purposes which we notify you of and for which you have provided your Personal Data;
(f) transmitting to any unaffiliated third parties (including our third party service providers and agents, and relevant
governmental and/or regulatory authorities, whether in Singapore or abroad) for the aforementioned purposes; and
(g) any other incidental business purposes related to or in connection with the above.
Transfer of data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including Personal Data, to Singapore and process it here.
Disclosure of data
We may disclose your Personal Data in the good faith belief that such action is necessary or appropriate to:
(a) comply with a legal obligation or applicable laws, laws, regulations, codes of practice or guidelines (or any request or
direction of any public, governmental and/or regulatory authorities) and/or legal process (including assisting in law
enforcement and investigations conducted by any public, governmental and/or regulatory authorities);
(b) enforce our contractual and/or legal rights;
(c) protect and defend our rights and/or property;
(d) prevent and/or investigate possible wrongdoing;
(e) protect the privacy, safety and/or property of our employees, customers, users and/or the public;
(f) protect against legal liability and allow us to pursue available remedies and/or limit the damages that we may sustain; and
(g) protect the safety and integrity of the Website (including to help prevent spam, abuse or malicious actors on the
Security of data
While the security of your data is important to us, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security, and you fully accept such inherent risks with when you choose to disclose your Personal Data to us.
Accessing and updating your Personal Data
We generally rely on Personal Data provided by you (or your authorised representative). In order to ensure that your Personal Data is current, complete and accurate, please update us if there are changes to your Personal Data.
If you wish to access, correct or update your Personal Data, you may do so by submitting a written request to our Data Protection Officer.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
If your Personal Data has been provided to us by a third party, you should contact such party directly to make any access and correction requests on your behalf.
Retention of your Personal Data
We will retain your Personal Data for as long as is necessary to fulfil the purpose(s) for which it was collected, as required or permitted by applicable laws (including to satisfy legal, regulatory, accounting or other regulatory requirements) or as we deem necessary and relevant to protect our legitimate interests.
Withdrawing Your Consent
The consent that you provide for the collection, use, disclosure, retention and processing of your Personal Data will remain valid until it is withdrawn by you in writing.
If you do not wish to receive our newsletters or other communications, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such newsletter or communication.
You may also withdraw your consent by submitting a written request to our Data Protection Officer, specifying such information as may be required by us to process such request. Upon receipt of your written request to withdraw your consent, we may require reasonable time for your request to be processed. Depending on the nature and scope of your request, we may not be in a position to continue providing access to certain portions of our Website or services to you as a consequence of such withdrawal.
You acknowledge that we will not be able to remove your Personal Data from the database of third parties which you previously authorised us to share such information with.
If you opt out of receiving marketing-related communications from us, we may still send you important administrative messages, and you cannot opt out of receiving such messages.
Notwithstanding that you may have opted out of communications or withdrawn your consent, please note that note this does not affect our right to continue to collect, use, disclose, retain and/or process Personal Data where such collection, use, disclosure, retention and/or processing is permitted or required under applicable laws or otherwise.
We may employ third party companies and individuals to facilitate our provision of the Website ("Service Providers"), to provide and maintain the Website on our behalf, to perform services to you on our behalf or to assist us in analyzing how the Website is used.
We may use the following third-party Service Provider(s) to monitor and analyze the use of the Website:
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google uses the data collected to track and monitor the use of the Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
(a) our related companies such as our subsidiaries and holding company (if any);
(b) our lawyers, auditors and professional advisors;
(c) service providers who provide services to us (including marketing, email delivery services, website hosting, web design,
maintenance, database hosting, data analysis, IT services, payment processing, customer service, infrastructure
provision, logistics, storage, auditing services and other similar services), or to which we may outsource one or more
aspects of our business;
(d) third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of
all or any portion of our business, assets or stock (including in connection with any liquidation or similar proceedings,
and/or to an acquirer of our business or assets or any part thereof); and
(e) our partners and investors or potential partners and investors and other parties with a view to a potential business
partnership, collaboration, joint venture or otherwise in furtherance of our business.
Links to other websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.
Data Protection Officer: Neil Salton
Address: 1 Maritime Square, #09-57B Harbourfront Centre Singapore 099253